A resident complained about further issues on the Wimpey 1 Estate and L&Q spoke (after my correspondence with them) to the management agents Winchester property - who finally seem to be listening and have provided the following response (In Bold resident concern - in Italics Winchester response):The communal bin doors outside our block (29-34 Birch Court) have been broken for over 6 months now.
We are currently underway with rebuilding the bin stores and have been given the go ahead to start work by the insurance company
The street lamp outside our property has not worked for the last three years. On one or two occasions it was working for about a week but then stopped working and has never been fixed since.
The electrician will be on site Saturday 25th April 2009 to inspect with a view to repair/replace
The sensor light that should work when approaching the flat in the evenings has never worked for as long I've lived here.
The electrician will be on site Saturday 25th April 2009 to inspect with a view to repair/replace
The front door needs a special tinted glass and currently has a clear glass. The glass was shattered about 6 months ago and was not replaced for about a month. It was only after my son injured himself and I complained and threatened to sue the management company that the glass was replaced. As mentioned, the wrong type of glass was used and therefore needs to be changed.
The glass on the door pane will tinted with a special film that is on order – it has been allocated to our maintenance person- we will keep you updated accordingly
There was a time that the trades button was working 24 hours a day and so random people were letting themselves in. As this breached our security and after several items going missing the management company rather than fix the trades button to work at the correct times have simply stopped it working altogether. Obviously this is a big inconvenience too for one the residents (mainly us) to let for example the Postman in every day.
This has been allocated to a maintenance worker who will complete this today Friday 24th April 2009 (please note that residents who have access to the communal cupboards have been turning these off themselves to let friends in etc)
The communal hallways are in dire need of some redecorating. The walls are absolutely filthy and frankly an embarrassment when we have guests. Considering the amount I pay for Service Charges etc it is a disgrace.
This will be completed once the ‘Major Works’ have been agreed
The front communal door has a ledge above it that has been damaged since I've moved and every time it rains it looks ready to break.
This has been allocated to maintenance and will be inspected today with a view to repair
The front communal door has a very faulty lock as I and my fellow residents can be stuck outside trying the key for about 5-10 minutes until it turns and opens. This is very frustrating as it has been this way since I moved in. My demand for this would be for the management company to change the lock and supply all the residents with keys - free of charge. I don't think this has been raised before as I feel that the company would charge extortionate prices to each resident. I say this based on my previous experience. When I first moved in, the previous resident didn't leave me a key for the communal door so I contacted the company to get a key cut for me. You can imagine my surprise when I received the key with a bill of £35 to accompany it! For cutting a key!
The lock will be inspected today and repaired/ replaced. If replaced new keys will be issued to all residents free of charge
The communal gardens need proper weeding as although the grass is cut, the weeds are not killed properly.
The gardeners have been on site yesterday & today – there is a lot of ground work to do so hopefully you shall start seeing a vast improvement soon – we have already been receiving calls from residents to say there has been an noticeable improvement. The gardeners are on site every Thursday
The exterior walls around Birch Court have what can only be described as water stains for each block. There is obviously a problem somewhere that needs to be looked and the appropriate piping fitted.
This is currently being investigated by the board of Directors and enforcement action is due to commence in the very near future
The recycling bins around the corner do not have facilities for card board.
This is a Redbridge Borough Council enquiry
The recently fitted rooftop Aeriel does not pick adequate signals for all of my free to view channels - can you advise who I should take this up with?
I have passed this query to Director XXXXXXXXX who deals with all satellite enquiries/complaints
No comments:
Post a Comment