Nasty Niff!

A residents from Birch Court has repeatedly reported that reflux from a toilet in her Housing Association property owned by L&Q and Managed by Winchester Property is causing a nasty smell and stain in her living room and bathroom. The situation was meant to have been rectified a year ago after she received a refit of her whole house in response to an Ilford Recorder article. This mess is both unaesthetic and highly toxic and her child purportedly developed an illness from the previous incident of a similar nature. I have contacted L&Q the Housing association that owns the property and also Winchester Property to resolve this issue. Thus far no organisation has indicated any proposed action to rectify the issue. It would seem however, from comments provided by L&Q, that the incident is a management agency responsibility. I am chasing for a response and have informed the Housing Ombudsman of my concerns.

Unfortunately, in the meanwhile, this lady and her family are putting their lives at risk by staying in the property and have already lost any perception of the term “quality of life”.

If anyone else has a similar issue please advise.