Residents had asked me to look into matters regarding a Water pump that had been repaired and was now making a loud noise nuisance. they also complained about local green areas being weedy and shorn of any greenery in other areas. I received a response from L&Q on Wednesday 22nd April:"I have just spoken to Winchesters and they were not aware of the noise emanating from the pump, they have an operative on site currently and will contact their operative and contact 4 and 2 directly with an update....When I was on site with Winchesters last week it was noted that there were some external greenery areas that require attention, Winchesters advised that they are in the process of addressing these areas. We will visit again within the next 4 weeks to review what work has been carried out. I believe it would be more productive for residents to contact Winchesters direct with any concerns that they may have, agree a timescale for the matter to be addressed/provide them with an update. If they do not meet the agreed timescale they can contact the Trust and we will liaise with Winchesters. This way we can monitor any non performance in terms of communicating with our residents and actioning items."
I was also asked to look into why residents were being charged purportedly extortionate rates for Sky dish Communal connections. The response I received was:
"As previously stated the removal of satellite dishes is not carried out by the Trust. Satellite dishes are not permitted under the lease agreement with Winchesters, if residents had asked the Trust if they could install satellite dishes they would have been refused. If residents wish to query costs they should contact Winchesters directly and ask for a break down of the cost that they are requesting ie how they come to the end figure."
I would suggest that residents ask Winchester's to explain how they have arrived at their costs for the Sky Dish connections. I will then help with any further action.
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